Customer Service / FAQ’s

If you need help with Cobblestone or FD Decor items, please send an IM in-world to Fallacy DeCuir. No notecards please, as my IM’s go to email and I can help you faster. I should get back with you within 24-48 hours. If you haven’t heard from back from me by then, please try again.

 

FAILED DELIVERIES on the Marketplace:

Please IM Fallacy DeCuir in-world with your transaction history/order number, and I will redeliver the item asap.

** To find your transaction history:

1. Go to http://www.marketplace.secondlife.com, and log in with your avatar’s info.

2. Click the “My Marketplace” link at the very top beside your name, and click “My account” in the drop down menu.

3. Click “Order History” in the left side menu.

4. Find your transaction in the list, and copy/paste the info into an IM, or a notecard, then drop it into my profile in-world.

 

DOUBLE PURCHASES:

For double purchases, please IM Fallacy DeCuir in-world with transaction info for both purchases, and I will refund you asap. Note I will only refund double purchases on copiable items.

 

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